Refund policy

It is our goal at Playing Mantis NY to produce quality, functional and appealing products that will satisfy you, our valued customer.

Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please Contact Us immediately.

If you are not happy with your purchase, simply return it for a full refund, minus shipping charges. Unfortunately we cannot refund the cost of shipping. We will issue a refund to your credit card after receiving the returned merchandise. The returned merchandise must be in resalable condition, undamaged and in its original packaging. Returned merchandise must be received by us within 14 business days of you receiving the shipment. Returned items not received within 14 business days will not be accepted from the carrier and will be returned to you.

Sales of all clearance, close-out, sale or indicated items are considered final and are not returnable.

DAMAGED MERCHANDISE
Please contact our store within 48 hours of receiving your shipment for a Return Merchandise Authorization (RMA) number. You may contact us by calling 1-646-484-6845, Tuesday through Saturday from 11:00 am to 7:00 pm EST. You may also reach us by email by going to the CONTACT US page and requesting an RMA. Damaged merchandise must reach our store within 10 business days from the date you receive the RMA number, or the package will be refused.